| How do I
submit my dictations?
We offer digital handheld recorders that may
be used to submit dictations. Additionally, dictations are submitted over the
phone via a toll-free line that you can access 24 hours a day, 7 days a week. How
is my dictation processed?
When you sign up, you will be assigned
to a Transcription Group based on your specialty and your estimated dictation
load. When you submit a dictation into our system, your assigned group will automatically
receive your dictation for transcription. MT Group consists of medical transcriptionists
with a quality assurance supervisor, who has more than 10 years of medical transcription
experience, This person checks the transcription for accuracy and make the transcription
available for online pick up. How
do I receive my transcriptions?
You can receive transcriptions back
in any format you wish, even in multiple formats. You can of course pick up your
transcriptions via your control screen on the Internet, but apart from that, you
can ask for a fax copy or a direct printout. When you sign up, you are given a
login name and password that allows you to access your transcriptions on our website,
http://www.medilynx.net. You can then view and print your transcriptions online
or download them to your computer. From here, you can send the report to anybody
via email or fax, auto or manually.
Are
dictated and transcribed reports available "on-line"?
Once
transcribed reports are available on-line absolutely FREE for as long as you are
a MediLynx customer. After that time all data is archived to secondary media and
stored for life.
Can
you use my normals?
We will be happy to incorporate any "normals"
or canned phrases you routinely use in your dictation.
How
do I open the transcriptions I download?
The transcriptions are
returned via the Internet in an RTF (Rich Text Format) file or any format you
like. This standard file type can be opened using virtually any word processing
program, including Microsoft Word, WordPerfect, Lotus, etc.
How
can I be sure when the transcriptions are on Internet?
All communication
between your computer and our website is protected through the use of Secure Socket
Layer encryption (SSL). This means that nobody can "listen in" on the
conversation between those computers. This is the same level of security that
large E-Commerce and banking sites use. You can verify this by looking for the
little padlock icon used by Netscape and Internet Explorer to designate secure
site.What
turnaround times do you offer?
We give you a facility of next day
reporting (practically 12 hour turnaround time while charging for 24 hour turnaround
time), for example, you will get back the reports at 9.00 am irrespective of the
time you dictated them the previous day, from 9.00 am to 9.00 pm. You can
also select turnaround times to meet your needs - 48 hour, 24 hour, 4 hour or
2 hours. You may choose different default turnaround times by report type or you
can specify that with each report.
What
if I dictate over the weekend?
We have transcriptionists working
7 days a week. The turnaround time also applies to weekend dictations.
Does
MediLynx provide dictation equipment?
Yes, we provide and install
an on-site, full-featured Dictation Capture Unit (DCU) at no additional charge
to our customers based on certain contractual agreements.
How
much does the service cost?
We charge on per line basis and turnaround
time. The real rates compare favorable with MediLynx in comparison to in-house
or other outsourced agencies because of innovative use of transcription methods.
Call your sales representative to get an understanding where and how can we save
costs for you with making better workflow.
What
constitutes a line of transcription?
We count a 65-character line
where a character is defined as any letter, number or symbol necessary for the
final appearance and content of a document, including the space bar. To fully
understand this, take a transcribed document and open it in Word 97 or greater.
Go to Tools, select Word Count and note the value shown next to "Characters
(with spaces)" and divide this by 65.
Are
there any other upfront capital fees?
No, there are no startup capital
costs.
What
payment methods are available?
Payment can be made by credit card,
invoice or bank draft. Billing is monthly.
How
will I know how I have been billed?
On our website, you will be
able to obtain an up-to-date line count on a daily basis. You will receive a detailed
invoice and our Accounts department is always available to answer your queries.
What
if I want to test your services?
You are most welcome; we will setup
a toll free number account for you within a day of your call from where you can
dictate the live reports to a tune of 500 lines without any charge or obligation.
Call 1-917-658-7300 and we will be happy to give you a test drive.
How
do I sign up?
Call 1-917-658 7300 and we'll have you dictating in
minutes.
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